REFUND & CANCELLATION

Batlio (batlio.com), home of World Battle, is a brand operated by IM Integrated-Minerals LLP. Reading battles, voting and sharing results are free, and you never have to pay to take part. The only thing you can buy is the optional Unlimited Pass, and only when we have switched it on. This policy explains how refunds work for it.

If you have been charged in Batlio's name for anything else, it was not by us: email support@batlio.com straight away so we can help you report it.

The Unlimited Pass is a one-time payment that gives the account that bought it no daily limit on battles and no advertising, for as long as Batlio runs and offers the pass. It is not a subscription: nothing renews and nothing is charged again. It is tied to your account and cannot be transferred or resold.

The price is shown before you pay, in Indian rupees in India and in US dollars elsewhere. Prices in India include 18% GST. Payments are processed by Razorpay Software Private Limited. The pass is delivered instantly, so the refund clock starts at the moment of payment, as described in our Shipping & Delivery Policy.

• There is nothing to cancel: the pass is a single payment with no renewal, so you will never be charged again.
• If you change your mind, ask for a refund within the 7 day window below. The pass is removed from your account when the refund is issued and your account goes back to the free limits.
• Deleting your account ends the pass with it. Deletion on its own is not a refund request; if you want a refund, ask before you delete.

• You can ask for a full refund for any reason within 7 days of the payment. No questions, no conditions on how much you used it.
• After 7 days the payment is not refundable, except in the cases listed under “Our fault” below.
• If a payment was taken twice, or a payment was taken but the pass never appeared on your account, we refund the duplicate or the failed payment in full at any time.
• A refund is issued to the original payment method. We cannot refund to a different card, account or wallet, and we cannot pay out in cash.

Consumers in the EU and UK. By paying you ask us to activate the Unlimited Pass immediately and acknowledge that, once it is active, you lose the statutory 14 day right to withdraw that applies to consumers in the EU and UK. Our own 7 day refund window still applies to you.

• A pass bought more than 7 days ago, unless the fault is ours.
• A pass on an account we closed for breaking our Terms, such as automated voting, duplicate accounts or ad fraud.
• A pass on an account you deleted yourself, because the pass ends with the account.
• Any difference in price if the price changes after you bought, in either direction.
• Bank, card or currency-conversion fees charged by your own bank. Razorpay returns the amount we received; your bank decides the exchange rate on the way back.

The 7 day window does not apply when the problem is on our side:

• if the pass cannot be activated on your account, you get a full refund;
• if the service is unavailable for a long stretch, or we remove what the pass gives you, you get a proportionate refund;
• if we discontinue the Unlimited Pass or the service, we give at least 30 days' notice by email, and anyone who bought within the previous 12 months is refunded pro rata for the part of that period that is left.

Email support@batlio.com from the address on your account with the subject “Refund” and the Razorpay payment id (it is in the receipt Razorpay emailed you and on your account page). One line on why is welcome but not required. We reply within 2 business days. No form, no call needed.

Approved refunds are filed with Razorpay the same working day and reach the original payment method within 5 to 7 business days, depending on your bank or card issuer. International cards can take a little longer to show the credit.

Please email us before raising a dispute with your bank or card issuer; a refund from us is faster than a chargeback and costs you nothing. If a chargeback is raised, the pass is paused on the account while the bank investigates, and we share the order and payment records with Razorpay and the bank to answer it.

If the chargeback succeeds the pass is removed. If it fails, the pass is restored. A chargeback raised on a payment that was already refunded, or that was clearly made by you, may lead us to decline future purchases from that account.

• Email: support@batlio.com
• Phone: +91 92171 78088 (Monday to Friday, 10:00 to 18:00 IST)
• Operated by: IM Integrated-Minerals LLP · full contact details